Legal

Rental policy

This summary highlights the headline rules; the binding rules are in the rental agreement you sign at pick-up.

Driver eligibility

Valid driver license matching the vehicle class.
Minimum two years license held (varies by vehicle class).
Government-issued ID or passport for all named drivers.

Deposit and payment

A deposit is pre-authorized at pick-up. The amount varies by vehicle class and risk profile.
Final charges (fuel shortfall, late returns, damage and tolls) settle on return.

Fuel

Vehicles are issued and must be returned at the same fuel level. Shortfalls are charged at the branch refuel rate; some branches offer a fuel refund where the level exceeds pickup.

Damage

Customer-reported damage is logged immediately. Final repair costs are reviewed by staff and only billed once estimated.

Extensions

Extensions require an eligibility check, vehicle availability, and additional deposit where applicable. Submit extension requests through your account dashboard.